Frequently Asked Questions

1Do I need a referral?
No, a referral is not required.
2Where is Ozone Dental located?
We are located at 19 North Terrace in Hackney, opposite the Royal Hotel and close to the Adelaide Botanic Gardens. Not to be confused with 19 North Terrace, Adelaide which is at the other end of North Terrace on the corner of North and West Terrace, near the Newmarket Hotel.
3Is parking available?
Paid parking is available on site.
4Do you treat children?
Yes and we like to see them from the age of 18 months and up.
5Are you a preferred provider?
No. Whilst we accept all private health fund contributions, we are not affiliated with any one fund in particular.
6Does my health fund cover my fee?
That depends on the fund and cover you have, the treatment you are having and how much of your allocated annual contribution you have already used.
7Do you participate in the Child Dental Benefit Scheme?
Yes Dr Platt does. We accept and Bulk Bill Medicare for the Child Dental Benefits Scheme which entitles eligible patients between the ages of 2 and 18 years to $1000 of dental treatment over two years.
8Do you treat patients eligible for Veteran’s Affairs funding?
9How long do I need to wait for an appointment?
We endeavour at all times to book you in for an appointment as soon as possible and have a standby list to assist with this.
10What do I do if I have a dental emergency outside of practice opening hours?
In case of a dental emergency outside business hours, please call the Australian Dental Association (ADA) Helpline on (08) 8272 8111.
11Are you a holistic dental practice?
We are a strictly non-amalgam practice that couples natural health principles with general dentistry.
12What kind of filling material do you use?
We don’t use amalgam fillings and have not done so since 1986. We normally use tooth coloured non-metallic biocompatible materials.
13I’m a new patient. What can I expect at my first appointment?
It depends if you are booked in for a regular check up or for an amalgam consultation. Regular Check Up – 30 minutes in duration and it is optional to include a clean and scale and X-rays are taken if required. You will receive a recall reminder six months after your first appointment and routinely every six months after that. Amalgam Consultation – 1 hour in duration covers process for amalgam removal, electrical current reading and answering all your questions. We like to take an X-ray of your whole mouth (OPG) if you do not have recent X-rays. You will be provided with a quote for work required, allowing you to digest the information and sufficient time to implement a detoxification program prior to removal. You are then able to book in for treatment / amalgam removal at a time that is convenient for you.